Frequently Asked Questions
Is the exclusive webcam compatible with all devices?

Yes, it is compatible with most devices, including laptops and desktops. It connects via USB and works with major operating systems like Windows, macOS, and Linux. Please check the product page for specific requirements.

How long will my order take to ship?

Standard shipping typically takes 3-5 business days. Expedited options can deliver in 1-2 days. You will receive a tracking number once your order ships.

Can I change the contents of my order?

You can change your order within 24 hours of placing it. Contact customer service to request changes. After 24 hours, modifications may not be possible due to processing.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. To initiate a return, please contact customer support for instructions.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and times may vary based on the destination.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the shipping carrier's website to track your order.

Children's Data Protection.

Our services are not intended for minors, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have inadvertently collected a minor's information, please contact us immediately and we will promptly delete such data.

Information Security and Storage.

We employ industry-standard security measures (including data encryption, access controls, etc.) to safeguard your personal information.

  • Your information is accessible only to authorized personnel and all access is logged and monitored.
  • Please keep your account credentials confidential and secure.
  • We retain your information only for as long as necessary to provide services, fulfill contractual obligations, and comply with applicable legal requirements.

We solemnly pledge: We will never sacrifice your privacy for convenience.

Your Rights and Choices.

We respect all your legal data rights, including but not limited to:

  • Right to Know and Access: You may inquire about and access all personal information we hold about you.
  • Right to Rectification and Deletion: You may request corrections or deletion of inaccurate or unnecessary information at any time.
  • Right to Data Portability: Under certain circumstances, you may request us to transfer your data to a third party.
  • Right to Withdraw Consent: You may withdraw consent for data processing at any time, without affecting prior lawful processing.
  • Right to Opt Out of Personalized Marketing: You may opt out of any marketing communications at any time.
  • Right to Lodge a Complaint: If you have concerns, you may contact us or file a complaint with the relevant supervisory authority.

We will never discriminate against you or refuse service if you exercise your rights.
 To ensure security, we may verify your identity when you make such requests.

Complaints and Appeals.

If you have any concerns regarding our data handling practices, you are welcome to contact us at any time. We are committed to addressing your concerns promptly and professionally. If you are unsatisfied with our response, you have the right to escalate your complaint to the appropriate regulatory authority.

International Data Transfers.

To provide and maintain high-quality services, your data may be securely stored and processed on servers outside your country or region. We strictly comply with all legal requirements to ensure cross-border data transfers are protected and controlled.

Policy Updates.

To better protect your rights and comply with evolving laws and business practices, we may update this policy as necessary. Each update will be prominently announced on our website and marked with the latest “Last Updated” date. We recommend you review this policy periodically.