Welcome to “ZoliPet.” We are committed to safeguarding your personal information and privacy as our top priority, and we strive to provide you with a trustworthy and secure shopping experience. This Privacy Policy describes in detail how we collect, use, and protect your personal information. We assure you that, whether you are browsing, placing an order, making a payment, or communicating with us, your privacy rights will be fully respected and rigorously protected.

Please read this policy carefully before using our services. By accessing or using our services, you acknowledge and accept our practices regarding personal information management. In the event of any conflict between this policy and our Terms of Service, this Privacy Policy shall prevail.

To further protect user data security and privacy, we will temporarily disable new user registration during our new product launch period. This measure is intended to:

• Prevent risks such as automated attacks, malicious registrations, and mass account creation due to increased traffic and attention surrounding the new launch;

• Avoid potential security or integrity issues with new user data under high system load;

• Ensure that the accounts and service experience of existing users remain unaffected by any potential security threats.

Existing registered users will not be affected. You may continue to log in, place orders, and access all available services as usual.

We are committed to promptly restoring the registration feature after the launch period, once system pressures and potential risks have subsided. This is a temporary and precautionary measure for your security. We appreciate your understanding and support.

We only collect your personal information to the extent necessary for providing our services. “Personal Information” refers to information that can directly or indirectly identify you. This does not include anonymized or de-identified data that cannot reasonably identify you. We will never collect information beyond what is required, nor use your information for undisclosed purposes. The types of information we may collect include:

• Contact Information: Such as your name, address, billing address, shipping address, phone number, and email address.
  
  
• Financial Information: Such as credit or debit card details, payment methods, transaction records, and payment confirmations, strictly for completing your transactions.
  
  
• Account Information: Such as your username, password, security questions, and preferences, used solely for account management and security.
  
  
• Transaction Information: Including items you browse, add to cart or wishlist, purchase, return, exchange, or cancel, as well as your order history.
  
  
• Communication Information: Content you provide when contacting us, retained only for service improvement and contractual obligations.
  
  
• Device Information: Such as device type, browser, network connection, IP address, etc., used to secure your account and optimize your experience.
  
  
• Usage Information: How and when you access and interact with our services, collected only to improve service quality and not for profiling or unauthorized purposes.

All information is collected in accordance with the principle of data minimization. Information may come from:

• Direct provision by you: For example, when you register, place orders, or contact customer service.
  
  
• Automatic collection: Via cookies or similar technologies for certain device and usage data, strictly to enhance security and user experience.
  
  
• Service providers: For payment, delivery, data storage, and related services, our authorized partners may assist in collecting or processing some information.
  
  
• Third-party partners: Only with your authorization or as permitted by law.

Your information is used solely for the following legitimate purposes:

• Providing and Improving Services: For order fulfillment, account management, shipping, after-sales, and personalized recommendations, to deliver an optimal user experience.
  
  
• Marketing and Advertising: Only with your explicit consent, we may send you information about promotions or new products via email, SMS, or other channels. You can opt out at any time.
  
  
• Account Security and Fraud Prevention: To verify your identity, secure payments, and mitigate risks. Your information is never used for non-security purposes.
  
  
• Communication: For customer support and business notifications. We will not share your contact details with unrelated third parties.
  
  
• Legal Compliance: Only if required by law or lawful authorities, and always adhering to the principle of minimal disclosure.

All information is collected in accordance with the principle of data minimization. Information may come from:

• Direct provision by you: For example, when you register, place orders, or contact customer service.
  
  
• Automatic collection: Via cookies or similar technologies for certain device and usage data, strictly to enhance security and user experience.
  
  
• Service providers: For payment, delivery, data storage, and related services, our authorized partners may assist in collecting or processing some information.
  
  
• Third-party partners: Only with your authorization or as permitted by law.

Our services are powered by Shopify. For security and compliance, certain data is processed and stored by Shopify. Shopify is contractually and legally bound to uphold privacy protections at least as stringent as this policy.


For more details, please refer to the Shopify Consumer Privacy Policy. You may exercise your data rights regarding Shopify by accessing their privacy portal.

Our website may contain links to external websites or platforms. Please note: These third parties maintain their own privacy policies and security mechanisms, over which we have no control and bear no responsibility. We strongly recommend you review their policies before providing any personal information.

Our services are not intended for minors, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have inadvertently collected a minor's information, please contact us immediately and we will promptly delete such data.

We employ industry-standard security measures (including data encryption, access controls, etc.) to safeguard your personal information.

• Your information is accessible only to authorized personnel and all access is logged and monitored.
  
  
• Please keep your account credentials confidential and secure.
  
  
• We retain your information only for as long as necessary to provide services, fulfill contractual obligations, and comply with applicable legal requirements.
  
  

We solemnly pledge: We will never sacrifice your privacy for convenience.

We respect all your legal data rights, including but not limited to:

• Right to Know and Access: You may inquire about and access all personal information we hold about you.
  
  
• Right to Rectification and Deletion: You may request corrections or deletion of inaccurate or unnecessary information at any time.
  
  
• Right to Data Portability: Under certain circumstances, you may request us to transfer your data to a third party.
  
  
• Right to Withdraw Consent: You may withdraw consent for data processing at any time, without affecting prior lawful processing.
  
  
• Right to Opt Out of Personalized Marketing: You may opt out of any marketing communications at any time.
  
  
• Right to Lodge a Complaint: If you have concerns, you may contact us or file a complaint with the relevant supervisory authority.
  
  

We will never discriminate against you or refuse service if you exercise your rights.

To ensure security, we may verify your identity when you make such requests.

If you have any concerns regarding our data handling practices, you are welcome to contact us at any time. We are committed to addressing your concerns promptly and professionally. If you are unsatisfied with our response, you have the right to escalate your complaint to the appropriate regulatory authority.

To provide and maintain high-quality services, your data may be securely stored and processed on servers outside your country or region. We strictly comply with all legal requirements to ensure cross-border data transfers are protected and controlled.

To better protect your rights and comply with evolving laws and business practices, we may update this policy as necessary. Each update will be prominently announced on our website and marked with the latest “Last Updated” date. We recommend you review this policy periodically.